We were back at Asana 11th Dec through to 8 Jan 2016, were pleasantly surprised to see the breakfast area had been extended with extra seating and wall fans (a blessing on the really humid days and evenings). Mr Bagus and staff were as welcoming as ever, my sister who was in Bali for the 1st time (and only stayed for 2 weeks due to Christmas) was amazed at how clean and beautiful the hotel was. On her departure she complimented Mr Bagus on her totally wonderful experience at Asana. We had a wonderful Christmas Eve dinner at the hotel and equally fantastic New Years Eve at the hotel.
I was saddened to read review entitled “Disappointed”, his family were obviously at the hotel the same time as my family were and we did not hear any guest complaining. We have also stayed at Asana for the past 3 years, and there have not been any long term staff members that Asana got rid of, I know one staff member resigned to pursue a career in tourism and another staff member resigned to take a position with one of the banks. There is only 1 other person that has gone in the last 18 months to 2 years is an Australian person who was a self proclaimed staff member who took on the role of liaising with Australian guests and in some earlier reviews was referred to as the Australian Manager. This person was never an employee of the hotel.
I can only re-iterate if you have complaints or issues regarding the hotel speak up while you are there and have it resolved, don’t go home disappointed. Mr. Bagus and staff are very accommodating and will do all in their power to make your holiday an enjoyable experience as they have done for us each time we have stayed there.